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To appreciate our customers great support. we launched VIP Policy!
We offer discounts based on purchasing amount. The more you make a purchase from us, the more discount you could get. Once your order is applied to the discount range, our system will automatically calculate the deduction and rebate instantly. These VIP memberships will be eligible for a 1% to 3% discount that will last as long as the account is alive.
- Click on the “Forget Password” link that is just below the login panel.
- Input your email address and click “submit”.
- A new randomly generated password will be sent to you automatically and you receive your new password.
- You can go into your account and change it into something easier to remember
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
We currently accept Paypal, Credit Card, Money Booker,WU As to the large or the bulk order, we prefer accepting Money Booker,WU as the payment method. For large order we suggest you use WU as the payment method if you need a instant delivery, and we also accept money order and wire transfer, but it will take a long time for us to recieve your payment. Payment with confirmed billing address and optional verified buyer status will help ensure your order is processed faster.
The good news is YES. This will be based on a case by case basis. Please contact us via email or our Live Help. Additionally, we recommend you to use Money Booker as the payment method which is easier for both of us. We also accept Wire Transfer for the bulk order.