Category: FAQ

Membership and discount

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June 13, 2017

9:16 pm

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FAQ

     To appreciate our customers great support. we launched VIP Policy!
We offer discounts based on purchasing amount. The more you make a purchase from us, the more discount you could get. Once your order is applied to the discount range, our system will automatically calculate the deduction and rebate instantly. These VIP memberships will be eligible for a 1% to 3% discount that will last as long as the account is alive.
Member Class

Discount Rate

Cumulative purchase

Diamond Member

3%

8,000USD+

Platinum Member

2%

5,000USD+

Gold Member

1%

2,000USD+

How to use “Forget Password”?

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June 13, 2017

9:15 pm

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FAQ

If you forgot your password, you can reset password by following these steps:

  • Click on the “Forget Password” link that is just below the login panel.
  • Input your email address and click “submit”.
  • A new randomly generated password will be sent to you automatically and you receive your new password.
  • You can go into your account and change it into something easier to remember

Why do you sometimes need to call me when I’ve placed an order?

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June 13, 2017

9:14 pm

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FAQ

ANSWER:

  1. There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
  2. For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
  3. If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

What kinds of payment methods do you guys accept ?

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June 13, 2017

9:13 pm

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FAQ

ANSWER:
We currently accept Paypal, Credit Card, Money Booker,WU As to the large or the bulk order, we prefer accepting Money Booker,WU as the payment method. For large order we suggest you use WU as the payment method if you need a instant delivery, and we also accept money order and wire transfer, but it will take a long time for us to recieve your payment. Payment with confirmed billing address and optional verified buyer status will help ensure your order is processed faster.

How long does delivery take?

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June 13, 2017

9:11 pm

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FAQ

ANSWER:After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log on to our live chat to verify the status of your delivery.